HORECA HUB

1. Introduction

Welcome to HORECA HUB. By accessing and using our platform, you agree to be bound by these Terms & Conditions and our Privacy Policy. Please read them carefully.

HORECA HUB is a B2B e-commerce platform that connects businesses in the hospitality, restaurant, and catering industry with suppliers and distributors.

2. Terms & Conditions

2.1 Acceptance of Terms

By creating an account, placing an order, or using any services offered through HORECA HUB, you acknowledge that you have read, understood, and agree to be bound by these terms.

2.2 User Accounts

• You must provide accurate and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

2.3 Orders and Payments

• All orders placed through the platform are subject to acceptance and availability.
• Prices are displayed in AED and may be subject to change without prior notice.
• Payment must be completed through the available payment methods on the platform.
• We reserve the right to cancel orders due to pricing errors or product unavailability.

2.4 Delivery

• Delivery timelines are estimates and may vary based on location and product availability.
• Perishable items may be subject to same-day delivery requirements.
• Risk of loss and title for items passes to you upon delivery.

2.5 Returns and Refunds

• Returns are accepted for damaged or defective products reported within 24 hours of delivery.
• Perishable items must be inspected upon delivery and reported immediately if there are quality concerns.
• Refunds will be processed within 7-14 business days after the return is approved.

2.6 Intellectual Property

All content on HORECA HUB, including logos, text, images, and software, is the property of HORECA HUB and is protected by intellectual property laws. Unauthorized use is prohibited.

2.7 Limitation of Liability

HORECA HUB shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our platform. Our total liability shall not exceed the amount paid by you for the specific transaction giving rise to the claim.

3. Privacy Policy

3.1 Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, business name, and business address.
• Order Information: Purchase history, delivery addresses, and payment details.
• Device Information: Device type, operating system, browser type, and IP address.
• Usage Data: Pages visited, features used, search queries, and interaction patterns.

3.2 How We Use Your Information

• To process and fulfill your orders.
• To communicate with you about your orders, account, and promotional offers.
• To improve our platform, products, and services.
• To personalize your experience and provide relevant recommendations.
• To comply with legal obligations and protect our rights.

3.3 Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors, delivery partners, and cloud hosting providers who assist in operating our platform.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

3.4 Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

3.5 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

3.6 Your Rights

• Access: You can request access to your personal data.
• Correction: You can request correction of inaccurate data.
• Deletion: You can request deletion of your account and associated data.
• Opt-out: You can opt out of promotional communications at any time.

3.7 Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

4. Contact Us

If you have any questions about these Terms & Conditions or our Privacy Policy, please contact us:

• Email: support@horecahub.ae
• Platform: HORECA HUB

5. Changes to This Policy

We reserve the right to update these Terms & Conditions and Privacy Policy at any time. Changes will be effective upon posting to the platform. Your continued use of HORECA HUB after any changes constitutes acceptance of the updated terms.

Last Updated: February 9, 2026